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Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled.

Glassflowers.net is totally committed to customer satisfaction. Call 602-318-9352, Monday through Friday 8:00 AM – 7:00 PM MST, Saturday 10:00 AM – 5:00 PM MST.

IMPORTANT NOTICE CONCERNING REFUNDS:  As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.

We do not refund shipping or freight charges on any orders or returns.

GENERAL RETURN POLICY:

Most products sold by Glassflowers.net qualify for free exchange or replacement within 30 days from the date your order ships.  The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a service charge of $7.50 will be deducted from your refund. Returns other than for exchange or replacement will be assessed a fee of $7.50 which will be deducted from your refund. We do not refund any freight or shipping charges. This policy applies for domestic orders only.

We do not accept returns or exchanges for any products after 30 days from the date your order ships.

If you would like assistance in returning an item, please contact our customer service department at 602-318-9352 or email us at glassflowers.net@gmail.com. We will be happy to walk you through the return process.

Clearance items are not eligible for return.